OUR CUSTOMER SERVICE CHARTER
Putting our Customers First at All Times
The Bank of Industry Service Charter outlines the expected level of service for our stakeholders. The ultimate objective of the charter is to improve efficiency in service delivery to our customers and other stakeholders by providing professional responses to all enquiries and complaints; providing information in a timely manner and encouraging feedback to facilitate continual improvement in the Bank’s operational processes.
We recognize the fact that transformation is a multi-year journey, and for it to translate into practical terms it is important to put customers at the centre of the transformation equation. Our customers are also obliged to extend the same principles to their customers.
The Charter is also seen as the Bank’s contract with its customers to demonstrate its commitment to providing quality customer service through its people, processes and systems.
Do you Have Questions? We Have Answers
Bank of Industry is Nigeria’s oldest, largest and most successful Development Finance Institution (DFI). Incorporated in 1959 as Investment Company of Nigeria (ICON), transformed into Nigerian Industrial Development Bank in 1964 and ultimately into Bank of Industry (BOI) in 2001.
Consequently, BOI’s mission is to enable the transformation of Nigeria’s industrial sector by providing financial and advisory support for;
1. The establishment of large, medium and small projects/enterprises, and
2. The expansion, diversification, rehabilitation and modernisation of existing enterprises.
BOI’s mandate is the transformation of Nigeria’s industrial sector by providing financial and advisory support for;
1. The establishment of large, medium and small projects/ enterprises, and
2. The expansion, diversification, rehabilitation and modernisation of existing enterprises
Bank of Industry encourages local industrial production and value creation through manufacturing, production and agro processing activities.
The Bank primarily provides financial assistance, as well as business advisory/ support services to enterprises.
Being a key implementing institution of the Federal Government’s economic plans, the sectors supported by the Bank of Industry are a reflection of the priority sectors targeted by the government. These include: Agriculture (Agro Processing and Food Processing), Solid Minerals, Creative Industry, Oil and Gas (Midstream and Upstream), Healthcare, Technology etc.
Bank of industry primarily finances projects involved under manufacturing, production and agro processing.
The Bank of Industry provides both loans and special funds to enterprises in Nigeria.
The Bank of Industry provides business advisory, mentoring, capacity building services to enterprises in Nigeria.
All customers are eligible to receive non-financial services.
No. BOI provides business advisory support to its customers who desiren to access its loans.
The Central Bank of Nigeria (CBN) and the Ministry of Finance Incorporated (MOFI) both own over 99% of the Bank’s shareholding.
Bank of Industry gets funding from its shareholders and also raises funds from the international market.
The Bank of Industry currently has offices in 29 states of the federation. The bank has presence in all the 6 geopolitical zones of the country.
23 Marina, Lagos, Nigeria
+234 700 225 5264
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