OUR CUSTOMER SERVICE CHARTER
Putting our Customers First at All Times
The Bank of Industry Service Charter outlines the expected level of service for our stakeholders. The ultimate objective of the charter is to improve efficiency in service delivery to our customers and other stakeholders by providing professional responses to all enquiries and complaints; providing information in a timely manner and encouraging feedback to facilitate continual improvement in the Bank’s operational processes.
We recognize the fact that transformation is a multi-year journey, and for it to translate into practical terms it is important to put customers at the centre of the transformation equation. Our customers are also obliged to extend the same principles to their customers.
The Charter is also seen as the Bank’s contract with its customers to demonstrate its commitment to providing quality customer service through its people, processes and systems.
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